The art of consulation
Wondering how ‘consultation' applies to IT service? Well, you may be surprised to discover that the benefits to your service could be significant...
Whether you're consulting the public, customers or employees, this book will guide you towards best practice strategies and tactics. Within its pages you will gain insights in how to effectively engage your communities, be they customers, employees or management.
The book also shows you how to avoid ‘survey fatigue' amongst your customers and how to reach the right groups of people to help your decision-making. It also offers some great tips on how to resolve conflict and how to boost awareness through marketing of the job you do on the behalf of your customers - a key activity for most service desks.
It is a good read for those service desk managers and IT directors that are serious about looking at all the options for getting closer to their business and to their customers.
Order your copy online:
SupportWorld is offering readers an exclusive 50% discount on this 256 page paperback book. Order now for only £9 (RRP£18.99). Simply fill in the online order form below:
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This month's featured book: 'The Art of Consultation'. By Rhion Jones & Elizabeth Gammell
Reviewed by Howard Kendall, Founder and Chairman, SDI |
