SupportWorld
SupportWorld is the only publication to focus specifically on the issues that affect the service desk and IT support industry. The magazine is published bi-monthly by SDI, the industry body for service desk and IT support professionals. Each issue of SupportWorld covers a mix of People, Process and Technology issues through case studies, feature articles and interviews with key industry figures as well as information on events and training courses. |
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On this site you will find electronic versions of the cover stories featured in the most recent publications as well as the latest ITSM news, whitepapers and research from across the industry.
To view the full SDI research library click here.
To download the Current Issue or view the SupportWorld Magazine Archive register here.
Industry News
| Is technophbia killing IT? An IT department implicitly understands the latest technology better than anyone else in the business. But is IT's mastery of tech slipping? |
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| Total IT - Dutch football strategy to improve ITSM Can the concept of Total Football- popularised by the Dutch national team - be translated to ITSM? |
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| IT helps Betfair double online betting Aggressive development of applications and features has contributed to Betfair increasing the number of bets placed via mobile devices by 94 per cent. |
Book Club
Loved your last book... But what are you going to read next?
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Our book club regularly review a range of books to help you find your next great read! |
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This month's featured book: 'Quality Service, Competitive Business: Setting the Standard in Customer Service', by Howard Kendall
Read the full book review here>>
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| Ensure you are always ahead of the game with the latest news, industry developments, case studies and in-depth analysis on subjects that matter to you. |
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