SupportWorld
SupportWorld is the only publication to focus specifically on the issues that affect the service desk and IT support industry. The magazine is published bi-monthly by SDI, the industry body for service desk and IT support professionals. Each issue of SupportWorld covers a mix of People, Process and Technology issues through case studies, feature articles and interviews with key industry figures as well as information on events and training courses. |
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On this site you will find electronic versions of the cover stories featured in the most recent publications as well as the latest ITSM news, whitepapers and research from across the industry.
To view the full SDI research library click here.
You can also browse our industry jobs page; search our Service Desk Store - SupportWorld's online directory; find out what you're peers are reading with our Book Club and tell us what you think of SupportWorld in Reader Reactions.
To download the Current Issue or view the SupportWorld Magazine Archive register for free to SupportWorld Online here.
Industry News
| The Industry's Finest Are Announced SDI announce the winners of the 2009 Service Desk and IT Support Awards. Click the link above to find out more... |
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| First Group Seeks IT Infrastructure Suppliers First Group is looking to outsource its IT set-up under contacts that could surpass £30m. |
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| Twitter ... As an IT Service Management Tool?!? Are you sick of hearing about Twitter yet? Some companies have found very effective ways to use it for customer support. Read more to find out how 'tweeting' may help you improve your service desk perfomance... |
Book Club
Loved your last book... But what are you going to read next?
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Our book club regularly review a range of books to help you find your next great read! |
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This months featured book: 'The ABC of ICT - An introduction to the attitude, behaviour and culture of ICT' By Paul Wilkinson and Jan Schilt
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Ensure you are always ahead of the game with the latest news, industry developments, case studies and in-depth analysis on subjects that matter to you.
