SupportWorld
SupportWorld is the only publication to focus specifically on the issues that affect the service desk and IT support industry. The magazine is published bi-monthly by SDI, the industry body for service desk and IT support professionals. Each issue of SupportWorld covers a mix of People, Process and Technology issues through case studies, feature articles and interviews with key industry figures as well as information on events and training courses. |
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On this site you will find electronic versions of the cover stories featured in the most recent publications as well as the latest ITSM news, whitepapers and research from across the industry.
To view the full SDI research library click here.
You can also browse our industry jobs page; search our Service Desk Store - SupportWorld's online directory; find out what you're peers are reading with our Book Club and tell us what you think of SupportWorld in Reader Reactions.
To download the Current Issue or view the SupportWorld Magazine Archive register for free to SupportWorld Online here.
Industry News
| Google To Open App Store For Business Software Google may open an online store to sell third-party software that complements its Google Apps collaboration and communication hosted suite, the Wall Street Journal reported on Monday 1 Feb 2010. |
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| The CIO Agenda For 2010 Many IT leaders will be entering 2010 with bruises on their budgets from the recessionary battering they have taken over the past 18 months. But this year promises a cautious return to growth - for some at least. |
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| The Seven Habits Of Highly Ineffective IT Managers Stephen Coveys book, Seven Habits of Highly Effective People prompted irreverent thoughts on The Seven Habits of Highly Ineffective IT Managers says Rex Gibson of ITSM Portal. He says They sound light hearted but unfortunately over the years I have met and worked with these people! |
Book Club
Loved your last book... But what are you going to read next?
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Our book club regularly review a range of books to help you find your next great read! |
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This month's featured book: 'The Art of Consultation' - A GUIDE TO ENGAGING YOUR CUSTOMERS, by Rhion Jones & Elizabeth Gammell
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