October/November 2011
October/November 2011
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ITIL: Out of the mists? ITIL has been much lambasted of late for its inconsistency, numerous errors and a lack of clarity. Now it has been updates in a bid to negate those criticisms. But how much do organisationons need ITIL in the first place? |
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Supporting Mobile Devices Supporting mobile devices has become a big deal and today's service desks have to contend with a workforce that demands that their technology is smart, consistent, reliable and fits with their way of working. How? |
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Software Solutions: All's well that ends well What makes a great software solution for the support desk - especially when it comes to those 'hidden' costs and meeting long-term needs? Brian Wall looks at some of the latest vendor offerings and what lies beneath the lid. |
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