May/June 2011
May/June 2011
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Game, Asset, Match More and more organisations are saying asset management is a big hitter that's playing a significant role in their service delivery and strategy. |
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Counting the Cost The service desk can no longer be knowledgeable about technology and little else. Delivering a return on investment and using new tools is an essential part of its operation. |
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Support Desks Go So, So Social! Social Media is all the buzz right now, having enjoy a surge in popularity over the past few years. But how much value is SocMed really contributing when it comes to the delivery and management of IT support? |
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