March/April 2011
March/April 2011
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People Empowerment? It's a Doodle! How do you lift your support team to be the best they can possibly be? Kirk Weisler offers some keen insights - and a blueprint to success. |
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Beyond Compromise Tracking down the best solutions to boost operational efficiency can be a huge task. Identifying the right support desk tools, standards and processes for your business is the first step on the path of success. |
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Nothing But The Best What are the priorities that leading organisations are now facing when it comes to supporting their customers, internally and externally? And how are they facing up to those challenges? |
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Service Management Win-Win For Act And Facilities The university of Gloucestshire is an attractive location for its 11,000 students and 1000 staff, with its four campuses including local historic landmarks such as former botanical gardens. And yet, like the vast majority of higher education establishments, it is no stranger to the financial pressure brought about by swingeing budget cuts. In response to the strain on finances, two of the University's key departments, ICT Services and Estates, have taken a proactive stance and worked together to make the University's investment go further. |
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Cost Cutting And Service Delivery With the economy still challenged and the prospect of a double dip recession never that far away, organisations everywhere are reaching for the corporate knife and slashing expenditure. However, the usual suspects in any cost containement strategy (with IT near the top of the list) may well look radically different this time around. |
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