March/April 2010
March/April 2010
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Stepping into the limelight Failure to market your service desk can have dire consequences for the organisation. But how do you put together an effective strategy that hits the spot? |
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Building the Dream Team How do you build the kind of service team that always pulls together and delivers the best possible results for its customers? |
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Forging A lasting Alliance What makes a vendor-customer relationship a truly successful one? And how exactly should a vendor manage the relationship with a customer to deliver the best possible experience? |
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Service Desk Profile: As Cool As A Cucumber Every issue Support World talks to the teams who find themselves at the frontline when delivering outstanding service to its customers. This month we speak to the team at Motability Operations. |
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How To Report The Value Of Your Service Desk One of the biggest challenges facing service desk managers is how to report the value of their IT service to the rest of the business. This article shows you which metrics to measure and how to communicate them. |
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ITSM Success Stories The first of a new series of IT service management success stories. Thi sissue we feature two companies who have successfully implemented Sostenuto from Sunrise. |
