January/February 2012
January/February 2012
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Facing up to the challenge Find out how the latest Service Desk benchmarking report shows that Service Desks are defying the odds. |
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Hooking up to a Business Lifeline The vital role of service catalogues in service delivery |
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Jo Johns is...opinionated! Service and support is supposed to be a team effort |
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When being valued is the prize Reward and recognition in turbulent times |
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