August/September 2011
August/September 2011
|
|
Winning...All the way What exactly are the winning criteria involved in creating and substaining an outstanding service desk? And how is that being applied in practical term across the business by those at the sharp edge? |
download |
|
|
Self Service Self service is ultimately changing the way we do business in many industries. Although the potential within IT is some what explored, we predict it huge. |
download |
|
|
All Change For The Service Desk Life on the service desk used to be very much like life in a call centre: constant grid, punishing call targets, high attrition rates. Service desks were often sweat shops, too. This has changed dramatically, of course - but are service desk staff as valued as they might be? |
download |
|
|
Seal of Approval How can you reach the hearts of your customers and exceed their expectations? |
download |
