January/February 2011
January/February 2011
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Through the Looking Glass What will 2011 hold in store for the industry? We've asked some of those in the know to gaze into the future and tell us what they see. |
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A Guide to Culture Building As we head into 2011, it's worth starting the new year with a quick review of the principles of effective team-building and what that really means. Support World has been speaking to Kirk Weisler on how to achieve this. |
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The Times They Are A-Changing So what are the risks associated with change management? And what best practice change management 'tips' and examples are out there for service desks? |
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Achieving the Vision - UKN Case Study Dedicated to helping organisations with complex IT infrastructure requirements, UKN Group provides its customers with a comprehensive managed IT service, including technology, services and consultancy. |
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At the Service of Mobile Workforces The systems provided by Cognito are business critical, therefore in order to support their high standards of service, they have implemented Sunrise Software's service management software Sostenuto |
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